Order Acknowledgments 
Dreamwalls will send an order acknowledgment for each order. Please review your order acknowledgement for accuracy. It is the customer’s sole responsibility to contact Dreamwalls customer service immediately if there are any discrepancies in the order acknowledgement.

All orders are placed into production upon final acceptance of the order by Dreamwalls. Estimated ship dates, delivery method, and route will be included in the order acknowledgment.

Order Changes & Cancellations 
Orders are considered firm and cannot be canceled or changed without Dreamwalls’ consent. If changes are approved by Dreamwalls, additional charges may apply for order revisions after manufacturing begins, and ship dates may also be adjusted. If a cancellation is approved, a cancellation fee may apply. All change or cancellation requests must be in writing.

Credit Policies 
Upon credit approval, orders will be manufactured and invoiced based on the acknowledgment information. For credit-approved customers, merchandise will be invoiced when shipped, with standard terms of net 30 days. Interest charges of 1.5% per month may be assessed on overdue invoices.

Dreamwalls reserves the right to require deposits, which must be received before acceptance of any related order.

Orders subject to a credit hold will only be scheduled for shipment after release. Dreamwalls also reserves the right to change terms and/or refuse orders from delinquent accounts.

Payments
Accepted payment methods: ACH, Checks, Visa, MasterCard, American Express, and Discover.

• A 3% credit card processing fee applies to card payments.
• For pay-in-advance check payments, orders are held for 10 days for checks to clear.

Shipping & Delivery
The shipping dates provided on the order acknowledgment are estimates based on the time of order entry and may be subject to change.

All products are FOB Dreamwalls’ factories or distribution center, shipping from North Wilkesboro, NC; Huntsville, TX; or Indianapolis, IN. Freight will be quoted and billed based on delivery to one address in the continental United States.

Any claims for shortages must be reported within 24 hours of receiving the shipment. Any defects or errors must be reported within 5 days after delivery.

If a shipment arrives damaged, please inspect and report the damage immediately.

• For shipments delivered by a Dreamwalls truck, report to Dreamwalls customer service. Damage must be reported in writing within 5 days.
• For shipments delivered by a common carrier or other third-party, the consignee should document the damage on the freight bill and immediately notify the carrier for an inspection. Carriers require damage reports to be filed within 5 days.

If the consignee fails to report visible damage or loss within 5 days for any delivery method, they assume full responsibility. Any concealed damage discovered after 5 days from receipt is also the sole responsibility of the consignee.

Warranty
Dreamwalls products are warranted to be free from manufacturer’s defects for a set amount of time. Please refer to Dreamwalls’ website for specific product warranty and performance guarantees.

Returns & Refunds
Dreamwalls products are made to order and generally not returnable. If Dreamwalls chooses to accept a return, authorized returns must be received within 30 days from the date of invoice, be in resalable condition, and accompanied by a return authorization (RA) number. The customer is responsible for return freight and a restocking fee.

Tax & Compliance
In jurisdictions where Dreamwalls is registered to collect sales and use tax, applicable taxes will be charged. If a customer has a current tax exemption or resale certificate, it must be provided to Dreamwalls prior to invoicing.

In jurisdictions without sales and use tax registration, the customer is responsible for remitting all applicable taxes directly to the taxing authority.

Limitations of Liability
Dreamwalls’ maximum cumulative liability to the customer shall not exceed the purchase price of the goods claimed to be defective. No consequential or special damages will be awarded.

When custom graphics or logos are included in an order, the customer confirms that they own or have been licensed the rights to any marks or copyrights used by Dreamwalls at the customer’s request. The customer agrees to fully indemnify Dreamwalls against any disputes regarding ownership or royalties related to these marks or copyrights.

Policy Changes & Governing Terms
These terms and conditions are incorporated into all purchase orders, quotes, order acknowledgments, and related actions. They supersede any conflicting terms in the customer’s purchase order.

Dreamwalls reserves the right to modify, expand, or discontinue any policies and programs at any time.

Updated August 6, 2024